PRIVACY POLICY

1. Who we are

OAZIS Health is a healthcare organization that employs innovative, cost-effective, technology-enabled solutions to improve health and well-being. Our work is organized around three core pillars: Advocacy, Building Capacity, and Care Provision.

We operate various digital platforms, including our main website and an e-learning platform offering courses, social media platforms, and tools for healthcare providers, patients, and the general public.

2. Information we collect 

We may collect, not limited to the following categories of information:

a. Information You Provide Directly

• Name, email address, phone number, profession, or location when registering or contacting us
• Course enrollment and participation information
• Survey responses, feedback, or support requests
• Clinical information generated while receiving clinical care from us or our partners

b. Information Collected Automatically

• IP address, browser type, device information, and operating system
• Pages visited, time spent on the Platform, clicks, and navigation behavior

c. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings.

3. How we use your information

We use your information to:

• Provide access to and improve our digital services
• Deliver and track participation in online courses
• Issue certificates and verify CPD credit eligibility (where applicable)
• Respond to user inquiries and support requests
• Evaluate program effectiveness and improve content
• Conduct internal research and program evaluation
• Generate aggregated insights for reporting to donors and partners
• Generate scientific evidence where applicable
• Inform public health advocacy, awareness campaigns, and policy engagement

4. Legal basis for processing 

We collect and process personal data based on:

• Your consent (e.g., when you register or submit information voluntarily)
• Legitimate interests in improving service quality, monitoring usage, and ensuring system security
• Compliance with legal or regulatory obligations (e.g., for CPD recognition or financial audits)
• Generate evidence to inform improved practices

5. Data Ownership and Rights 

All data generated while using our Platforms is the property of OAZIS Health. We retain the right to analyze, aggregate, and use this data for:

• Quality improvement
• Research and publication
• Advocacy and policy engagement
• Donor and partner reporting
• Service delivery and planning

   

You have the right to:

• Request access to your personal data
• Correct or update inaccurate information
• Withdraw consent (where processing is based on consent)
• Request deletion of your account or data (subject to legal and operational exceptions)

6. Data Sharing and Disclosure 

We do not sell your personal data. We may share data in the following cases:

• With internal staff and authorized partners who require access for service delivery or program analysis
• With regulatory or legal authorities when required by law
• With research institutions or donors, but only in anonymized and aggregated form, without personal identifiers

No personally identifiable information will be disclosed to third parties or the public without your explicit consent.

7. Data Storage and Security 

We implement appropriate technical and organizational safeguards to protect your personal data against loss, misuse, unauthorized access, alteration, or destruction. These include:

• Secure servers and encrypted databases
• Role-based access controls
• Regular security audits and system updates

8. International Users 

If you are accessing the Platform from outside Rwanda, be aware that your data may be transferred to and processed in Rwanda or other countries where OAZIS Health operates or where it has partnerships. By using our Platforms, you consent to this transfer in accordance with this Privacy Policy.

9. Children’s Privacy

We do not knowingly collect personal information from children without parental consent. If you believe that a child has provided us with personal data, please contact us to have the data managed according to the Rwanda child protection laws.

10. Retention of Data

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, reporting, or archival requirements. Data that is no longer required is securely deleted or anonymized.

11. Your Rights and Choices 

You may contact us at any time to:

• Access or correct your data
• Request data deletion or portability
• Inquire about how your data is being used

To exercise these rights, please contact us using the details below.

12. Changes to this policy 

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. Continued use of the Platform constitutes your acceptance of the revised policy and does not affect OAZIS Health’s right on previously collected, processed or analysed data.

13. Contact Information 

OAZIS Health
Website: www.oazis.rw
Email: info@oazis.rw | info.oazishealth@gmail.com 
Phone: +250 791 896 223

By using our website and platforms, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.